Wandsworth Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Removals provides domestic and commercial removal and related services within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, unless otherwise agreed in writing. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company", "we", "us" and "our" means Wandsworth Removals, the removal services provider.

1.2 "Customer", "you" and "your" means the person, firm or organisation requesting the services and responsible for payment.

1.3 "Services" means any removal, packing, loading, unloading, storage, waste removal, or ancillary services provided by us.

1.4 "Goods" means the items, belongings, furniture, equipment, or materials in respect of which we are to provide the Services.

1.5 "Contract" means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation issued by us and accepted by you.

2. Scope of Services

2.1 We offer local and regional removal and relocation services, including packing, loading, transportation, unloading, and where agreed, short-term storage and lawful disposal of certain items.

2.2 The specific Services to be provided, the addresses involved, and the proposed dates and times will be set out in our written quotation or booking confirmation.

2.3 Any Services not expressly detailed in the quotation or booking confirmation will only be provided if agreed by us in writing and may be subject to additional charges.

3. Booking Process

3.1 You may request a quotation by providing accurate information regarding the volume and nature of Goods, property access details, any parking restrictions, and your preferred dates.

3.2 Quotations are normally based on the information you provide. If that information is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, or to adjust the price.

3.3 A Contract is formed only when you have formally accepted our quotation and we have issued a booking confirmation. Provisional dates are not guaranteed until booking confirmation is issued.

3.4 You are responsible for ensuring that all details in the quotation and booking confirmation are correct. Any changes must be notified to us in writing as soon as possible and may result in additional charges or changes to availability.

3.5 We reserve the right to refuse or cancel any booking at our reasonable discretion, including where we consider the work to be unsafe, unlawful, or beyond our reasonable capacity or expertise.

4. Pricing and Payments

4.1 Unless otherwise stated, quotations are provided on a fixed-price basis for the agreed scope of work. Where the work is of an uncertain duration or scope, we may quote based on an hourly rate plus any agreed charges.

4.2 Our quotation will set out what is included, such as labour, vehicle use, fuel, standard travel within our operating area, and any agreed packing materials. Additional services, such as dismantling or reassembly of furniture, packing, storage, or removal of waste, may be charged separately.

4.3 Prices are quoted in pounds sterling and include any applicable taxes, unless otherwise stated.

4.4 We may request a deposit to secure your booking. Any deposit required and the due date for payment will be stated in your quotation or booking confirmation.

4.5 Unless otherwise agreed, the balance of the price is payable no later than the date of the move, and in any case before unloading is completed. We are under no obligation to begin or continue Services if payment has not been received when due.

4.6 Payment methods will be detailed in your quotation or booking confirmation. You are responsible for any bank or transaction charges imposed by your payment provider.

4.7 Where the Services are charged on an hourly basis, the time will be rounded up to the nearest fifteen-minute interval, and a minimum charge period may apply as set out in the quotation.

4.8 If you fail to pay any sum when due, we may charge interest at the statutory rate and recover reasonable costs incurred in pursuing the unpaid amount.

5. Customer Responsibilities

5.1 You must ensure that there is adequate access to the collection and delivery addresses, including safe parking for our vehicles as close as reasonably possible to the property.

5.2 You are responsible for obtaining and paying for any required parking permissions, suspension of parking bays, or access permits. Any fines or penalties arising from your failure to arrange such permissions may be charged to you.

5.3 You must arrange for the Goods to be properly packed and secured unless you have booked our packing service. Fragile or valuable items must be appropriately protected. We will not be liable for damage arising from inadequate packing that was not carried out by us.

5.4 You must ensure that all Goods are ready for collection at the agreed time, that utilities and appliances are safely disconnected, and that access routes within the property are clear.

5.5 You must not include in the Goods any items that are hazardous, explosive, corrosive, illegal, or otherwise unsuitable for transportation, including but not limited to gas cylinders, flammable liquids, illegal substances, or perishable food.

5.6 You must declare to us in writing any items of exceptional value, including but not limited to jewellery, watches, antiques, artwork, important documents, or collections. We may refuse to transport such items or may require special arrangements.

6. Cancellations, Postponements and Delays

6.1 You may cancel or postpone your booking by notifying us in writing. Cancellation charges may apply as set out in this clause.

6.2 If you cancel more than seven days before the scheduled move date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If you cancel between seven days and forty-eight hours before the scheduled move date, we may retain all or part of your deposit to cover our reasonably incurred costs and loss of bookings.

6.4 If you cancel less than forty-eight hours before the scheduled move date, or if you fail to be present or provide access on the day, we reserve the right to charge up to the full quoted price.

6.5 Where you request a postponement, we will use reasonable efforts to accommodate a new date, subject to availability. Any additional costs reasonably incurred by us due to the change may be charged to you.

6.6 We are not responsible for delays or failure to perform caused by events outside our reasonable control, including extreme weather, traffic conditions, accidents, road closures, industrial action, or the actions or omissions of third parties such as building management, local authorities, or other contractors.

6.7 If we are delayed by more than a reasonable period for reasons attributable to you, including lack of access or incomplete packing, we may charge reasonable waiting time at our prevailing hourly rate, or terminate the Services and treat the work as cancelled.

7. Our Liability

7.1 We will exercise reasonable care and skill in providing the Services. Our liability to you is limited as set out in this clause.

7.2 We are not liable for loss or damage arising from your own acts or omissions, including inadequate packing carried out by you, unsafe or defective furniture or property, undeclared fragile or valuable items, or failure to comply with these Terms and Conditions.

7.3 We are not liable for normal wear and tear, minor scuffs or scratches to furniture or property that occur despite reasonable care during handling, or for damage to items that are inherently weak, unstable, or not suitable for removal.

7.4 We shall not be liable for indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or loss of enjoyment.

7.5 Our total liability for loss of or damage to Goods, whether in contract, tort, or otherwise, shall, unless otherwise agreed in writing, be limited to a reasonable estimate of the replacement value of the damaged or lost items, subject to an overall cap equal to the price paid or payable for the Services, or such other amount as may be specified in our quotation.

7.6 We will not be liable for any loss or damage where you have failed to notify us in writing of such loss or damage within a reasonable time, and in any event no later than seven days after completion of the Services, unless you can show that it was not reasonably possible to notify us within that time.

7.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded under applicable law.

8. Insurance

8.1 We maintain insurance cover suitable for a professional removal services provider. Details of our standard cover are available on request.

8.2 Our insurance does not replace your own home, contents, or business insurance. You are strongly advised to check your existing policies and consider arranging additional cover for high-value or particularly fragile items.

8.3 Any claim you wish to make in relation to loss or damage must be notified to us in accordance with these Terms and Conditions and in sufficient detail to enable us to investigate and, where appropriate, notify our insurers.

9. Waste and Environmental Regulations

9.1 Where we agree to remove and dispose of unwanted items or waste, this will be carried out in accordance with applicable waste and environmental regulations in the United Kingdom.

9.2 We may only remove waste types that we are lawfully permitted to carry and dispose of. We may refuse to remove hazardous, clinical, or controlled waste, or any materials requiring specialist handling or licensing.

9.3 You are responsible for accurately describing the nature and contents of any items or waste requested to be removed. If we discover that items are hazardous or require special handling, we may refuse to transport them and may charge for any costs incurred.

9.4 Waste removal charges are usually based on type and volume of material, weight limits, tipping fees, and any applicable regulatory costs. Where these are underestimated due to incomplete or inaccurate information, we reserve the right to adjust the price.

9.5 We will dispose of waste using lawful and appropriate facilities, giving preference, where practical, to reuse and recycling in line with environmental good practice.

10. Access, Property and Parking

10.1 You must ensure that we can safely access both the collection and delivery addresses, including providing details of any access limitations such as low bridges, narrow roads, internal or external staircases, or height restrictions.

10.2 We are not responsible for damage caused by our vehicles or equipment where we are directed by you or your representative to access property that is unsuited to such vehicles, including driveways, verges, or private roads, and the risk of such damage will rest with you.

10.3 If our vehicles cannot park within a reasonable distance of the property due to access restrictions, parking rules, or lack of space, we may charge additional fees to cover extra time and handling.

11. Complaints and Disputes

11.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it on the day.

11.2 Any formal complaint must be submitted to us in writing, setting out the details of the issue and any loss or damage claimed. We will investigate and respond within a reasonable timeframe.

11.3 We aim to resolve all complaints amicably. If a dispute cannot be resolved by negotiation, you and we may consider mediation or another form of alternative dispute resolution before commencing court proceedings.

12. Data Protection and Privacy

12.1 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.

12.2 We will use your personal information only for the purposes of providing and administering the Services, managing payments, and, where permitted, communicating with you about our services.

12.3 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the Services, meet legal obligations, or with your consent.

13. Termination

13.1 We may terminate the Contract immediately by notice in writing if you commit a serious breach of these Terms and Conditions, including non-payment, unsafe working conditions, abusive behaviour towards our staff, or requests to undertake unlawful activities.

13.2 On termination, you will remain liable for all sums properly due for Services already provided and for any costs reasonably incurred by us in connection with the termination.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your Contract, unless changes are required by law.

14.2 Any variation to these Terms and Conditions must be agreed in writing by us. No verbal assurances or representations will vary these terms unless confirmed in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract between you and us, are governed by and shall be interpreted in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights you may have as a consumer under applicable law.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent.

16.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.