Wandsworth Removals Privacy Policy

This Privacy Policy explains how Wandsworth Removals collects, uses, stores, and shares personal data in connection with our removals and related services. It applies to all Wandsworth Removals customers and prospective customers in our service area, including visitors who contact us or use our services offline or online.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Wandsworth Removals is a removals and related services provider operating in the Wandsworth area and surrounding locations. For the purposes of data protection law, Wandsworth Removals is the data controller in relation to the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact details such as your name, address, collection and delivery addresses, and any alternative contact details you provide.

Communication data such as information you provide when you contact us by phone, in writing, or via any online forms, including the content of your message, queries, and feedback.

Service and booking details such as information about your requested or completed removals service, inventory details you choose to provide, access information for properties, preferred dates and times, and any special instructions relevant to the service.

Payment and billing information such as payment method details and records of payments made. We do not store full card details if payments are processed through secure third party providers.

Technical and usage data where applicable, such as basic information about how you interact with any website forms we use, including dates, times, and pages visited.

Any other information you choose to provide to us when you request a quote, make a booking, or communicate with us in relation to our services.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, use our removals services, communicate with us, or otherwise choose to provide information. We may also collect data indirectly where a third party acts on your behalf, for example when a relative, employer, landlord, or agent books a service for you and supplies your contact and address details.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are as follows:

To provide quotations and respond to enquiries. We process your contact and service details in order to supply quotes and respond to your questions. The lawful basis is taking steps at your request before entering into a contract and, where applicable, our legitimate interests in responding to potential customers.

To perform a contract with you. We process your personal data to manage bookings, plan and carry out removals, communicate with you about your service, handle payments, and provide aftercare. The lawful basis is the performance of a contract or taking steps at your request prior to entering into a contract.

To manage our business and records. We may use your data for internal administration, accounting, and record keeping. The lawful basis is our legitimate interests in operating and improving our services and, where required, compliance with our legal obligations.

To comply with legal and regulatory obligations. We may process and retain certain information for tax, accounting, and other legal requirements. The lawful basis is compliance with a legal obligation.

To handle complaints, queries, and disputes. We may use your data to investigate and resolve complaints, to respond to legal claims, or to enforce our contractual rights. The lawful basis is our legitimate interests in protecting our business and resolving issues, and where applicable, the establishment, exercise, or defence of legal claims.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms and only process data where we do not consider your interests to be overridden.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law. The exact retention period depends on the type of information and our legal obligations.

In general, we retain customer and booking records for a period that allows us to manage our relationship with you, respond to queries, and comply with tax and accounting requirements. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be used to identify you.

Data Sharing and Processors

We do not sell your personal data. We may share your information with third parties in limited circumstances, including:

Service providers and data processors who assist us in providing our services and operating our business, for example providers of payment processing, accounting support, secure data storage, or customer communication tools. These third parties are required to process your data only on our instructions, to keep it secure, and to comply with data protection law.

Professional advisers such as accountants, insurers, or legal advisers, where necessary for the management of our business, to obtain professional advice, or to handle legal claims. These parties are subject to confidentiality obligations.

Public authorities and regulators where we are required to do so by law, or where disclosure is necessary to protect our rights, the rights of our customers, or the rights of others.

If we are involved in a restructuring, business transfer, or similar event, we may share personal data with relevant parties as permitted by law, ensuring that appropriate safeguards are in place.

Where any third party acts as a data processor on our behalf, we put in place a written agreement requiring them to protect your personal data and to process it only in accordance with our instructions.

International Transfers

Our primary operations are based in the United Kingdom. If in limited cases your personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using countries that have been deemed to provide an adequate level of data protection or implementing standard contractual clauses approved by relevant authorities.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to those who have a business need to know, using secure storage, and maintaining internal policies and training related to data protection. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in certain circumstances and may be subject to legal limitations or exemptions. Your rights include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how it is processed.

The right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure. You can request that we delete your personal data where, for example, it is no longer needed for the original purpose, you withdraw consent where consent was the lawful basis, or you object and there are no overriding legitimate grounds. This right does not apply where we must retain data to comply with legal obligations or to establish, exercise, or defend legal claims.

The right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

The right to object. You can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is for the establishment, exercise, or defence of legal claims.

The right to data portability. Where processing is based on consent or contract and is carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or request that it be transmitted to another controller where technically feasible.

The right to withdraw consent. Where we rely on your consent for any processing, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact Wandsworth Removals using the usual communication channels you use to arrange services with us.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can try to resolve any concerns directly.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.